Customer service excellence will give you the competitive advantage you need to survive in 
a tough and increasingly uncertain business climate. In today’s customer-oriented business environment, “people skills” are critical for personal and organizational success. How you handle your customers can directly affect your individual goals as well as your team’s and company’s performance.
In this seminar, you’ll get the skills you need to communicate professionalism, gain respect, enhance customer relationships and secure an overall competitive advantage through customer service excellence.
What you’ll learn:
- The benefits of excellent service
- Focusing on customer service success
- How customer service creates revenue
- Why customer satisfaction is based on perceptions
- Focusing on customers’ expectations to save time and reduce stress
- Managing customer expectations by personality style
- Dealing with difficult customers
- Responding effectively to specific customer behaviors
This course uses The Bug Factor™ to explore behavior and interaction styles. Attendees will have an opportunity to experience these differences in an interactive environment and leverage those into strategies to provide excellent customer service.
